10:27am, Monday 25th March 2024
Salon Terms and Conditions
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time to check your treatment requirements, this information is 100% confidential and is used for treatment purposes only.
Cancellations
Please note 36 Hours’ notice is required for all cancellations or rescheduling, otherwise 100% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by cancelling on the booking system or calling us on 07876714014. Not showing up for the appointment without notice carries the same policy as cancellation.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 3 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only on the Salon open days by appointment availability. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher or code must be handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
Price Alteration
We reserve the right to alter prices without prior notice although we would do our best to advertise this in salon and online with notice.
Refund Policy
No refund will be made for any treatment services, we check with yourself throughout the treatment that your outcome is met accurately and you have the opportunity at the end of a treatment to say if you have any disappointment which we like to feel could be resolved amicably
Refunds of products purchased would of course comply with consumer rights act.
Smoking
Please note that it is illegal to smoke anywhere in the Salon.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Children
Please understand that we cannot accommodate children under 10 unless supervised by an adult during a longer treatment, this is regards to health and safety responsibilities for the children.
Payment
Most credit and debit Cards are accepted, American Express or cash. All prices include value added tax at a current rate.
Patch Testing
Patch testing required for clients who have never had brow or eyelash tinting, or henna with our salon before.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
